Return Policy

We strive to stock only the best quality party supplies in our shop, but if the products you purchase don't work out, you can return them to us for a refund. Please see below for more information on our return policy.

RETURNS

  • We will issue a refund for returns received within 30 days of the original purchase date.
  • Clearance items, custom products, and seasonal/holiday merchandise are final sales and are not eligible for return.
  • All returned items must be unopened, unused, and in their original packaging/form.
  • Return shipping costs are the responsibility of the customer. We will not refund the original shipping costs.

RETURN PROCESS

  • To return an item, please package it with your proof of purchase, then mail your return to the following address:
Only Mood
5159 Brightwood Rd.
Bethel Park, Pennsylvania 15102
    • Once we receive the returned item, refunds will go directly back to the funding source used for the purchase. Please note that the credit may take up to a week to show up in your account.

    DAMAGED ITEM

    • Only Mood has a high-quality standard and we aim to package products to withstand carrier shipping. If your item arrives damaged, please get in touch with us as soon as possible. 
    • Please include details about the problem and send photos of any visual damage to onlymoodmarket@gmail.com.
    • We will issue a refund for the items damaged in transit. DO NOT RETURN THE DAMAGED ITEMS.

    RECEIVED THE WRONG ITEM

    • Please get in touch with us as soon as possible, and we'll ship out the correct item within one business day, along with a prepaid label to return the incorrect item if necessary.
    • Please let us know what you ordered and received in its place.

    WHY DOES MY ORDER SAY IT'S BEEN DELIVERED WHEN I HAVEN'T RECEIVED IT YET?

    • If your order status indicates Delivered, but you can't locate the package, it's possible the carrier marked it delivered by accident. Carriers typically resolve this error within a day or two. 
    • Meanwhile, we recommend the following:
      • Check around the property and with all household members to ensure they did not accept the package. 
      • Check with your neighbors to see if the package may have been delivered there.
      • If you live in an apartment complex, please get in touch with your building manager to see if they are holding your package at their office. 
      • Call your local post office with the tracking number and ask if they can further assist you. Sometimes they have more information than what we can see online. They may even have your package on hold for you.
    • If your order ends up lost or stolen, please contact us, and we will file a claim for you. 
    • Refunds will be granted no earlier than 5 calendar days from when it was marked delivered.